UsabilityHub introduces Pay As You Go plan

We think we have pretty good value subscription plans. Not only are they cheap, you can cancel any time you like! You can pay $20, get your responses and immediately cancel, never to be charged again.

Alas, our users have spoken and you want Pay As You Go purchasing, and so that is what we've done. From today you can purchase Karma in bulk from your dashboard. If you're on the free plan, you can switch to the PAYG plan whenever you like and start buying results. If you're already a paid subscriber, you can even top up your account if you run low on quota. PAYG karma is a little more expensive than being on a subscription, but it does have the benefit of not expiring. If you're only an occasional user of UsabilitHub, this may be a great option for you.

The important thing to take into consideration is how we do the billing. We use a great service called Chargify.com for our payment system. Primarily it is a subscription tool, but it also allows one-off payments. The catch is that to do that, you need to be active subscriber....although not necessarily on a paid plan. What this means is that for us to bill you "one off" we have to sign you up to our subscription system. You don't have to pay us anything monthly, but it does mean we need to keep an active credit card on file to be able to bill you for your responses. The upside of this is that it's dead easy to buy more responses. Two clicks and you can continue testing.

I realise that this solution may not be for everyone, but it's the best we can do at the moment, and I hope it suits your needs. We're going to give this method a go for a while, but if the feedback is that customers would rather not go through this process (and would rather a traditional checkout system) we will look into doing that. At the moment Chargify don't support this sort of billing, so it'd mean we'd have to set up a new checkout. We'll see how we go.

Other things we've added in this update:

  • Tax Invoices/Receipts - Another down side of Chargify at the moment is that their invoice/receipt system is kinda non-existent. So we built our own! If you're a paying user, you can view and print your tax receipts from the Account section of the site. There is also a link under your account details on the dashboard.
  • Tour pages - We've updated our tour pages with some more information about how our tests work, what they're good for as well as a demo video of our to use each application. I hope this makes it a little clearer about how to make the most of our apps!
  • Private tests - Thanks to same great feedback, we've modified the way private tests are displayed. Basically we've cut way back on the "sharing" and "karma" type text and making it a lot more streamlined. This means you can send your users to do a test without worrying about them going off to do other tests or even worse, skipping the one you sent them to!
  • Forgot Password - We had quite a few people having problems with the Forgot Password function. We've rewritten it from scratch to ensure it works for everybody.

That's all for now, but don't think we're resting! We have a heap of other much-requested features in the works. Stay tuned!

Thanks to all of you for your support over the past couple of years, and particular in the last few months since we brought in our subscription system. The feedback has been fantastic!